When people, systems, and business goals are aligned, teams can focus on the right things, follow the right steps, create incredible strategic advantages.
A Product Owner’s Guide to Improving Customer Experience
It is nearly impossible to not hear someone talking about the importance of the customer experience (CX), many organizations don’t know where to start, or even how to approach the work.
What’s the job of your digital product or service?
Clarity has never been more imperative than it is today. With the impact of digital transformation on your organization’s people, processes, products, and services, clarity is not only essential, but mission critical.
Jonathon Hensley is CEO of Emerge, where he works with clients to transform business strategies, user needs and new technologies into valuable products, services and experiences.